Privacy Policy

COMPLETE MAINTENANCE PRIVACY POLICY

Effective Date: October 1, 2026

Complete Maintenance (“Complete Maintenance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information provided when visiting our website, communicating with us, or requesting our services.

This Privacy Policy explains the types of information we may collect, how that information may be used and shared, and the choices available to website visitors and customers.

Information We Collect

We may collect information voluntarily provided to us, including:

• Name, address, email address, and telephone number;
• Property addresses and property-related information;
• Information regarding requested maintenance, repairs, inspections, installations, or other services;
• Photographs, videos, documents, or other information provided in connection with a service request;
• Estimate, invoice, billing, and payment-related information;
• Communications with Complete Maintenance;
• Information submitted through contact, estimate, employment, or service-request forms; and
• Other information voluntarily provided in connection with our services.

Certain payment or financial information may be collected and processed directly by third-party payment or software providers rather than through Complete Maintenance’s website.

Information Collected Automatically

When visitors use our website, we or our service providers may automatically collect certain information, including:

• IP address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed and website interactions;
• Date and time of visits;
• Approximate geographic location derived from an IP address; and
• Other technical and website usage information.

This information may be collected through cookies, pixels, analytics tools, log files, and similar technologies.

How We Use Information

Complete Maintenance may use information to:

• Respond to inquiries and service requests;
• Schedule maintenance, repair, installation, inspection, or other services;
• Prepare estimates and proposals;
• Communicate regarding scheduled or completed work;
• Provide appointment reminders and service updates;
• Coordinate property access;
• Document property conditions and completed work;
• Process or facilitate invoices and payments;
• Maintain service, warranty, and customer records;
• Communicate with customers, property owners, property managers, residents, vendors, and contractors;
• Improve our website and services;
• Analyze website usage and performance;
• Prevent fraud and maintain system security;
• Comply with legal requirements; and
• Conduct other legitimate activities associated with our business.

Property and Service Documentation

In connection with providing services, Complete Maintenance may collect photographs, videos, notes, measurements, inspection information, equipment information, and other documentation concerning a property or work performed.

This information may be used to prepare estimates, document existing conditions, communicate with customers or authorized representatives, document completed work, address warranty or service issues, maintain business records, and resolve questions or disputes.

Email, Telephone, and Text Communications

If an individual provides Complete Maintenance with an email address or telephone number, we may use that information to communicate regarding inquiries, estimates, scheduling, appointment reminders, technician or service updates, property access, services performed, invoices, payments, follow-up work, warranties, and other legitimate business matters.

Where an individual separately consents to promotional or marketing communications, Complete Maintenance may also communicate regarding services, promotions, or other marketing information.

Consent to receive marketing communications is not a condition of purchasing services.

Recipients of applicable text-message programs may opt out by replying STOP and may request assistance by replying HELP. Message and data rates may apply depending upon the recipient’s wireless plan.

Recipients may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.

Cookies, Analytics, and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate and secure the website;
• Remember visitor preferences;
• Understand website traffic and visitor interactions;
• Measure website performance;
• Improve our services and website experience; and
• Measure the effectiveness of advertising or marketing, where applicable.

We may use third-party website, analytics, advertising, or technology providers that collect information regarding website interactions.

Where applicable, visitors will be provided with choices regarding non-essential cookies through the website’s cookie consent tools.

Disabling certain cookies may affect website functionality.

Sharing of Information

Complete Maintenance does not sell personal information in the ordinary course of its business.

Information may be shared as reasonably necessary with:

• Service providers;
• Contractors and subcontractors;
• Suppliers;
• Payment processors;
• Scheduling and business software providers;
• Communications providers;
• Website hosting and technology providers;
• Analytics providers;
• Professional advisors; and
• Other parties assisting us in providing services or operating our business.

Information may also be shared with a property owner, property manager, customer, or other party responsible for or authorized to receive information concerning work performed at a property.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, court orders, subpoenas, governmental requests, or other legal processes.

Information may also be disclosed when reasonably necessary to investigate fraud or misuse or protect the rights, property, security, or safety of Complete Maintenance, our customers, employees, contractors, or others.

Business Transfers

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction involving Complete Maintenance, subject to applicable law.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Complete Maintenance does not control and is not responsible for the privacy, security, content, availability, or practices of third-party websites or services. Visitors should review the applicable terms and privacy policies before providing information through those services.

Data Security

Complete Maintenance uses reasonable administrative, technical, and organizational measures intended to protect information under our control from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, transmission method, or data-storage system can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain service, warranty, financial, and business records, satisfy legal and contractual requirements, resolve disputes, prevent fraud, and enforce agreements.

Your Choices

Depending upon the communication or technology involved, individuals may:

• Unsubscribe from promotional emails;
• Opt out of applicable promotional text messages;
• Adjust browser cookie settings;
• Use available website cookie-preference controls; and
• Contact Complete Maintenance regarding information provided directly to us.

Operational communications relating to an estimate, scheduled service, work order, invoice, payment, warranty, safety matter, or other existing business relationship may still be necessary.

Children’s Privacy

Our website and services are not directed toward children under 13, and Complete Maintenance does not knowingly seek to collect personal information directly from children under 13 through the website.

Changes to This Privacy Policy

Complete Maintenance may periodically update this Privacy Policy to reflect changes in our website, services, business practices, or applicable requirements.

Revised policies will be posted on the website with an updated effective date.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Complete Maintenance

Michigan

[Website Address]

[Email Address]

[Telephone Number]